Returns & Exchanges

What is your return policy?

Visit Return Policy for more info.

Received the wrong item?

We’re human, we make mistakes too. If we goofed and sent the wrong item, we’ll exchange it. Contact us at maxsa@maxsablades.com to get started. Please include your order number.

Shipping & Warranty

Where do you ship from?

We pack and ship directly from the US. Our warehouses are based in Virginia and Colorado. No more long waits for international packages! 

What shipping options do you offer?

Contiguous US: We offer free ground shipping on all orders to the lower 48 states (AK & HI excluded) and DC. Orders ship within 1 business day and will arrive in 3-6 business days.

Alaska & Hawaii: Shipping costs vary and will display at checkout.

International: Contact support at maxsa@maxsablades.com

What is your MAXSA Lifetime Warranty?

We take pride in the quality of our products, and we back it up with our MAXSA Guarantee, a Lifetime Warranty on any manufacturer defects. This does not account for normal wear and tear.

If something is amiss, send us a note at maxsa@maxsablades.com with proof of purchase (order number and email) and we'll do what we can to make it right.


What kind of steel is used for your knives?

The Maxsa Blade is made with premium Japanese AUS-10 Steel. This is a high-carbon stainless steel that offers a great balance of edge retention and durability.

How do I sharpen my knives?

We recommend using water stones to sharpen your knives. They can have a bit of a learning curve, but in our experience, there is no better way to get a sharp knife without removing too much steel.

How should I clean my knives?

Always wash your Maxsa knives by hand with soap and water then dry them immediately. Please do not put your knives in the dishwasher.

How often should I sharpen my knife?

That highly depends on how often your knives are used but, at a minimum, we suggest sharpening your knives 2-3 times a year. In addition, you should hone your knives after every 2-4 uses.

Where are your knives made?

Our knives are designed in Virginia and manufactured in China using Japanese steel.


Contact Us

Have a question? We can point you in the right direction. 

Send us an email at maxsa@maxsablades.com or message us on Instagram @maxsa

Where is MAXSA based?

Maxsa was founded in Virginia where we launched our very first flagship The Maxsa Blade in 2023 with a roaring success that continues to this day. We ship from our warehouses in Virginia/DC and Colorado.